Return policy

Introduction

At Radiant Glow Oasis, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a hassle-free return policy to ensure your shopping experience is enjoyable and stress-free.

Eligibility

To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging. Please note that certain items, such as opened or used products, may not be eligible for return due to hygiene and safety reasons.

Initiating a Return

If you would like to return an item, please contact us within 14 days of receiving your order to request a return authorization. You can reach us by emailing [email protected] or through our contact form on the website. Please provide your order number and reason for the return in your communication.

Return Process

Once your return request is approved, we will provide you with instructions on how to return the item(s) to us. You will be responsible for covering the cost of return shipping. Please ensure that the item is securely packaged to prevent damage during transit.

Refunds

Once we receive and inspect the returned item(s), we will notify you of the approval or rejection of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please note that it may take some time for the refund to be processed and for the credit to appear in your account.

Exchanges

If you received a defective or damaged item, we will gladly exchange it for a new one. Please contact us as soon as possible to arrange for a replacement. We may require photo evidence of the damage or defect before processing the exchange.

Contact Us

If you have any questions or concerns about our return policy or the return process, please don't hesitate to contact us at [email protected]. Our customer service team is here to assist you and ensure that you have a positive shopping experience with Radiant Glow Oasis.

By making a purchase from our store, you agree to abide by the terms of this return policy. We reserve the right to update or modify this policy at any time without prior notice.